Support
Help for participants, including everything about the optional Strava connection.
Contact
For questions about your account, a competition, or your Strava connection, use the contact form. We usually reply within a few days.
You can also email us at moc.liamg@sbal.eihcetdael.
For registration codes, team assignments, or scoring rules, contact your organization admin first. They run your competition.
Strava connection
Connecting Strava is optional. You can always log activities manually instead.
Connecting your Strava account
- Open the competition page for a competition you have joined.
- Click the orange Connect with Strava button.
- Read the consent dialog, which summarises how we use your data.
- Authorise One Fitness Challenge on Strava. You are then sent back to the competition page.
What we import
Only activity metadata: activity type, title, distance, moving time, elevation gain, and start time. We import activities that fall inside the competition dates, and only while the competition is active.
Each activity is converted into a scored competition entry using our own points rules. We do not import routes, maps, segments, photos, or social data.
Disconnecting from within the app
On the competition page, next to Strava connected, click Disconnect. All cached raw Strava data and the Strava access tokens for your account are deleted immediately, and a written confirmation of the deletion is shown on the competition page.
Your scored competition entries remain as your platform records but no longer contain any link to Strava.
Revoking access in Strava
You can also revoke access from Strava itself under Settings → My Apps. Strava notifies us of the revocation, and we delete your cached raw Strava data the same way as an in-app disconnect.
Data retention
Raw Strava data is cached for no more than 7 days after import and is then automatically purged. It is also purged when you disconnect your Strava account or revoke access via Strava's own settings.
Scored competition entries contain only derived values (activity type, distance, duration, points earned) and are retained for the competition lifecycle.
Troubleshooting
- An activity is missing: click Sync on the competition page. Only activities inside the competition dates are imported.
- “Session expired” after returning from Strava: log in again, then click Connect with Strava once more.
- Strava rejected the connection: the authorisation may have timed out. Try connecting again.
- If a problem persists, send us a message through the contact form with the competition name and what you tried.
Legal
Strava is a trademark of Strava, Inc. One Fitness Challenge is not endorsed by or affiliated with Strava, Inc.